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Email System For Horsemen’s Concerns Speeds Up Response Time By MJC
The email system for reporting backstretch and track surface concerns by Maryland horsemen has drastically improved response time by Maryland Jockey Club to address concerns at Laurel Park and Pimlico.
The MTHA created the system to improve communication among horsemen and track maintenance staff to expedite the process of issues being addressed.
Previously issues were communicated by horsemen by a paper-based ticket system which proved cumbersome.
Horsemen are encouraged to send emails, with photos, of their concerns to backstretchissues@mdhorsemen.com for backstretch concerns or to trackissues@mdhorsemen.com for track surface issues.
Messages to each of these accounts are forwarded to a multitude of relevant parties as well as to the MTHA so progress and response time can be tracked.
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